Providing an excellent customer experience is a big goal for councils, and we're here to help.
Customer Experience Toolkit
The Customer Experience Toolkit is a web-based resource that provides a variety of tools and information for managing and improving your organisation's customer service.
Customer Experience Mystery Shop
Each year, ALGIM mystery shops every council in the country, giving you an idea of how your council's service compares with the rest of the country. An in-depth report is also available for purchase after our Spring Conference in September, which provides detailed findings.
The ALGIM Spring Conference is not to be missed for any local government customer experience professionals. With excellent speakers, a ton of networking opportunities, and site visits to local customer service organisations, there's a lot to like about this event.