Providing an excellent customer experience is a big goal for councils, and we're here to help.
Customer Experience Toolkit
The Customer Experience Toolkit is a web-based resource that provides a variety of tools and information for managing and improving your organisation's customer service.
Customer Experience Mystery Shop
Each year, ALGIM mystery shops every council in the country, giving you an idea of how your council's service compares with the rest of the country. An in-depth report is available for purchase which provides detailed findings.