The Top Ten Councils in 2024 Delivering an Excellent Customer Experience were:
1st - Bay of Plenty Regional Council
2 - 10 (sorted alphabetically)
The award in 2024 was kindly sponsored by
2024: Driving Collaboration for ExcellenceThe ALGIM CX Benchmarking survey delivers results that are reflective of the values of local government and the changing role of front-facing customer staff. The survey encompasses five key areas of focus;
Additional Benchmarking ServicesWe also offer additional personalised benchmarking services that can be performed to any schedule that suits your needs, please get in touch to discuss further. admin@algim.org.nz |