Day One 

Stream 1
  • Best Digital Service Award Finalist: "What's the Story?", Annabel Henderson Morell, Digital Communication Specialist, Waipa District Council
  • Best Digital Service Award Finalist: Competing on the World Stage, Jenni Cochrane, Communications Manager & Anna McLoughlin, World Challenge Day Coordinator, Matamata-Piako District Council
  • Best Customer Centric Project Finalist: Property Rates and Revaluations, Khaled Alzawada, Web & Mobile Team Leader & Zivko Sudarski, Senior Web & Mobile Developer, Auckland Council
  • Best Digital Service Award Finalist: Talking on Water, Peter Ledingham, Communications Officer & Lauren Rowland, Digital Communications Coordinator, Taranaki Regional Council

Stream 2

Stream 3

Day Two

Stream 1

  • Keynote Presentation: CX Evolution: Beyond the Strategy, Michelle Herder, Program Manager, Corporate Customer Service Strategy, The Regional Municipality of York (Canada)
Stream 2

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