Customer experience and web/digital teams are increasingly working closer together, and our third Spring Conference has been designed to recognise this.
With three days of speakers, workshops, and discussions organised by a committee of local government professionals, we have sessions for both sectors, and some that cross both.
You can see the full programme here. It covers a range of topics including:
We have 11 council case studies, including one from Whitsunday Regional Council in Australia, plus workshops and facilitated panels with councils from around the country.
Our line up for this year is packed with exciting, dynamic speakers:
NON-LOCAL GOVERNMENT GUESTS
Given the calibre of speakers coming to present for our Spring Conference and the relevance of topics to all sectors, we have tailored a day two programme for non-member delegates from central government, education, not-for-profit and other government agencies.
The day will commence with an introduction to the ALGIM environment by ALGIM CEO Mike Manson, who will assist each of our guests to choose their pathway through the day that best fits the needs of them and their organisations.
Two of our wonderful speakers, Shelly Davies and Lance Burdett will be arriving early to run two 3-hour workshops. Unlike other conference providers, we know the local government dollar only goes so far, so we’re only charging just enough to cover our costs - $175+GST per person.
Workshop 1: Shelly Davies will cover how clear, purposeful writing gets you wins on all fronts: save time, sound more credible, feel more confident, and maintain better relationships. Learn about how to write better in a modern local government context (spoiler alert: it’s called plain language).
Workshop 2: Lance Burdett will lead a facilitated discussion of councils sharing their customer centre design concepts and training and practices to support a safe welcoming environment. The outcome will be some guidelines for local government when reviewing/setting up service centre areas and frontline teams.
Back by popular demand our site visits will take you to a Christchurch organisation to check out how they work. While there are more to come, we have currently confirmed:
The Award programme is now closed. The judges are currently selecting their finalists for Best Digital Project & Ultimate Customer Service Centre Award. The finalised will be revealed in the programme very soon!
To get the best rates, we've organised some deals with nearby hotels. It's first in, first served, so make sure to get in and book as soon as possible.
Crowne Plaza Christchurch
Rendezvous Hotel Christchurch
Sudima Christchurch City
Book now at this link - Use the code ALGIM. The promo code will only apply for the dates of the conference 15/17 September, however if you want to add nights pre & post, please email the hotel on firstname.lastname@example.org and quote ALGIM when making your reservation.
BreakFree on Cashel
Ashford Motor Lodge