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Customer Experience Toolkit              

Ensuring customers get the best experience when they interact with your council is a big priority for local government, and our Customer Experience Toolkit is there to help you with exactly that.

Developed in conjunction with local government CX professionals, and packed with tools and resources to support councils in developing their customer service journey, our toolkit enables you to:

    • capitalise on tried and tested practices
    • increase the professionalism of your customer service 
    • create organisation-wide service excellence
    • reduce costs spent on external service providers
    • provide a platform for continuous service improvement.

More information on each of the toolkit modules

Pricing and other related services

Order the CX Toolkit

If you have any questions about the CX toolkit, please email

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