Tuesday 23 November 2021
TSB Arena, Wellington

You can read about the 2021 ALGIM conference speakers from the speaker webpage here.

Location: Rooms 1-4, Shed 6, Breakfast Sessions (Optional)

7.15am

WIS Breakfast (Women in Spatial)


Enjoy breakfast over networking and hearing and being inspired from guest speaker. This session is open to all conference  registrants.
Please register for the WIS breakfast here 

The WIS Breakfast is proudly sponsored by Eagle.

The WIS Breakfast is proudly sponsored by Eagle.



The WIS Breakfast is proudly sponsored by Eagle.

Formal Welcome 

Location: Plenary, TSB Arena

8.00am

Registration opens

Networking in the exhibition area: Great opportunity to catchup face-to-face with your colleagues

8.45am

Welcome day two: MC  Paul Brislen 

9.00am

Opening Keynote: Associate Professor Catherine Ball, Australian National University. 

Break out into five streams by discipline (ICT, IRM, CX, WD, GIS )

Location: ICT Stream 1: Plenary, TSB Arena

10.00am

Cybersecurity 


Presentation from Tony K Sam for Compliance, National Cyber Security Centre, CERT NZ and council representative. 












Location: IRM Stream 2: Room 1, Shed 6

10.00am

IRM Round Table Discussions


A great opportunity to join a table of interest – discussions led by      experienced facilitators. Join a table of your preferred topic of          discussion. Topics of discussion include: Digital archiving, IM  Strategy, Info Asset Register, IM Maturity, Retention and Disposal,  Taxonomies/Classifications/Metadata.  

  Enter here 2021 ALGIM Awards


Location: CX Stream 3: Room 2, Shed 6 

10.00am

CX Round Table Discussions


A great opportunity to join a table of interest – discussions led by    experienced facilitators. Join a table of your preferred topic of              discussion. Topics of discussion include: Customer feedback, CRMs, Civil Defence/Emergency Support, Customer-Centric organisation,      Career Pathways, Key Competencies and Self-Development.

Location: WD Stream 4: Room 3, Shed 6

10.00am

WD Round Table Discussions 


A great opportunity to join a table of interest – discussions led by experienced facilitators. Join a table of your    preferred topic of discussion. Topics of discussion include: API Platforms, UX, Accessibility, End-to End digital    CX, Intranets, content management, plain language, Digital Identity.

Location: GIS Stream 5: Room 4, Shed 6

10.00am

Rebuilding Landonline- insights into the development of new services and what is next : James Mowat, Engagement Lead, LINZ


It’s essential that New Zealanders can rely on Landonline to provide accurate information about land.              Confidence in property rights underpins living standards and is critical to the financial and banking systems      our economy relies on. LINZ needs to ensure that land information is more accessible and easier for New Zealanders to transact with.

Morning Tea: Networking in the Exhibition Area

10.30am

Network with your colleagues and exhibitors in the exhibition area over a cuppa

Break out into five streams by discipline (ICT, IRM, CX, WD, GIS) 

Location: ICT Stream 1: Plenary, TSB Arena

11.00am

Cloud Discussion


Panel discussion on cloud including representation from DIA, AWS and council representative. 

11.45am

Daring to dream - 3 million people changing their habits - a case study in the change management            process with NZ COVID Tracer : Shiree Hart, Change Director, Allfields 


Shiree will share the change management story to implementing the NZ Covid Tracer App.


Location: IRM Stream2: Room 1, Shed 6 

11.00am

IRM Round Table Discussions


A great opportunity to join a table of interest – discussions led by experienced facilitators. Join a table of your    preferred topic of discussion. Topics of discussion include: Digital archiving, IM Strategy, Info Asset Register,    IM Maturity, Retention and Disposal, Taxonomies/Classifications/Metadata. 

11.45am

Kapiti 1-100 in Four Months Flat 



Case Study on moving off a legacy system to the Cloud in compressed time frames using change management to deliver a new digital workplace. 


Location: CX Stream 3: Room 2, Shed 6

11.00am

CX Round Table Discussions


A great opportunity to join a table of interest – discussions led by experienced facilitators. Join a table of your    preferred topic of discussion. Topics of discussion include: Customer feedback, CRMs, Civil Defence/Emergency  Support, Customer-Centric organisation, Career Pathways, Competencies and Self-Development.

11.45am

Applying Global CX Tech Trends for a Gold-Standard Contact Centre 



The events of 2020 drove phenomenal digital advances, shaping customer expectations for 2021, and contact centres everywhere are being challenged to keep up. 


Location: WD Stream 4: Room 3, Shed 6

11.00am

WD Round Table Discussions


A great opportunity to join a table of interest – discussions led by experienced facilitators. Join a table of your preferred topic of discussion. Topics of discussion include: API Platforms, UX, Accessibility, End-to End digital CX (led by Alex Gelbak), Intranets, content management, plain language, Digital Identity. 

11.45am

Ignite the Future by Bringing Art, Creativity and Digital Together: Ben Forman, CEO, Wrestler 




Location: GIS Stream 5: Room 4, Shed 6 

11.00am

Drones


Panel discussion on drones included in panel membership Associate Professor Catherine Ball and council representatives. 

11.45am

Vendor GIS Presentation



This is reserved for a vendor sponsored thought leadership/case study presentation with a GIS focus. More information to follow. 


  Lunch: Networking in the Exhibition Area  

12.15pm

Network with your colleagues and exhibitors in the exhibition area over lunch

Break out into five streams

Location: Stream 1: Plenary, TSB Arena

2.00pm

AI Readiness: Dr Christopher Laing, Director of AI and Data Science, Qrious Ltd


A presentation on advancing AI in New Zealand

Location: Stream 2: Room 1, Shed 6 

2.00pm

ALGIM Elite partner presentation : 2 degrees


This is reserved for an ALGIM partner sponsored thought leadership/case study presentation. More              information to follow.

Location: Stream 3: Room 2, Shed 6

2.00pm

Remote Working


A panel discussion covering the People, Technology and Process of remote working with council representatives in the panel.            

Location: Stream4: Room 3, Shed 6

2.00pm

Future Roadmap: Emma Barrett, Public Sector Director, Microsoft


Emma will share information on the Microsoft Data Centre in NZ and what this means for Government and for citizens. Emma will also address smart communities as part of this presentation.

Location: Stream 5: Room 4, Shed 6

2.00pm

Vendor Presentation


This is reserved for a vendor sponsored thought leadership/case study presentation. More information to        follow.

  Afternoon Tea: Networking in the Exhibition Area

 2.30pm

An extended networking opportunity (up to one-hour) to network with your colleagues and exhibitors in the      exhibition area over a cuppa.  

Break out into five streams plus optional site visits 

Location: Plenary, TSB Arena

3.30pm

3 Waters


A panel discussion covering 3 waters.

    Location: Stream 2: Room 1, Shed 6

    3.30pm

    First Call Resolution 


    First call resolution is the most important factor in customer service/NPS results. Discover how to use technology to improve, measure and focus on FCR rates through digital, self-service and traditional channels. 

    Location: Stream 3: Room 2, Shed 6

    3.30pm

    Round Table Discussion 


    A great opportunity to join a table of interest – discussions led by experienced facilitators. Join a table of your    preferred topic of discussion. Topics of discussion include: MS teams for collaboration, ERP Change/Implementation, AI (led by Dr Christopher Laing)

    Location: Stream 4: Room 3, Shed 6

    3.30pm

    Vendor Presentation


    This is reserved for a vendor sponsored thought leadership/case study presentation. More information to    follow.

    Location: Stream 5: Room 4, Shed 6

    3.30pm

    The Resource Management Reforms: Dr Dan Harvey, MFE


    Dan will present an update on the Resource Management Reforms, a digital transformation in a spatial context.

    Site Visits 

    2.40pm

    Site Visits: depart venue approx. 2.40pm, returned to venue by approx. 4.15pm


    There is also the option for delegates to attend site visits. These will need to be pre-booked prior to conference commencing. Delegates will be advised within one month prior to the conference on the process to book in for these sessions. Site visits will include places such as: Archives NZ, Greater Wellington Regional Council CX, Te Papa, Greater Wellington Regional Council GIS team.

    We all come back together for the closing keynote of the day in the TSB Arena 

    Location: Plenary, TSB Arena 

    4.15pm

    Closing Keynote: Leadership: Presenter being confirmed 


    Presentation on leading through these changing times 

    5.00pm

    Day Two Closing 

      2021 ALGIM Awards Evening: Tuesday 23 November 2021 


    6.00pm

    Networking drinks : Location Exhibition Area TSB Arena

    6.30pm

    Awards ceremony and dinner commences : Location TSB Arena Plenary room.


    The Awards being presented include:

    • Professional of the Year Award: ICT, IRM, GIS, WD and CX
    • Training and Development Award : ICT, IRM, GIS, WD and CX
    • Team of the Year: Small, Medium, Large Council
    • ALGIM Most improved Cybersecurity Award
    • Project of the Year Award : ICT, IRM, GIS, WD and CX

     11.59pm

    Evening approx. end

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