2008 ALGIM Customer Service Symposium
Speaker presentations
Please note: some presentations have been edited to reduce file size
Day One - Thursday 14 August
William Robertson, Michele McCarthy, Alissa Perkins and Ainsley Godfrey, Dunedin City Council
View: Case Study - Raising Morale in the Customer Services Agency (PDF 1.3MB)
Ann Hollway, North Shore City Council
View: Case Study - Starting our Transformation Journey (PDF 810KB)
Barbara Whitton and Christine Keith, Western Bay of Plenty District Council
View: Case Study - The Western Bay of Plenty District Council - Today and Tomorrow (PDF 1.8MB)
Stuart Cole and Natasha Griggs, Belmont Council, Western Australia
View: Award Winning Council (PDF 3.3MB)
Day Two - Friday 15 August
Norman Synnott, Alena Sleziak and Tom Malanfant, City of Windsor, Canada
View: Customer Service the Windsor Way (PDF 615KB)
Giles Potter, Great Outcomes
View: How Local Govt can Create the Ultimate Customer Service Experience (PDF 4.4MB)
Mark Ginnever, Intergen
View: Delivering Effective Customer Service Through your Knowledge Management Strategy (PDF 1.3MB)
Michael Woodhouse, Mercy Hospital
View: Case Study - Ten Tips for Delivering Outstanding Customer Service (PDF 135KB)
Tina Hilliam, Massey University
View: Case Study - The Massey University Approach to Customer Service (coming soon)
Suzie Patrick, Projex Unlimited
View: Am I Really a Customer? The Customer Experience
Catherine Taylor, Kiwibank
View: How Does Kiwibank Provide the Ultimate Customer Service Experience for Their Customers (PDF 2.5MB)
Mike Manson, Palmerston North City Council
View: Case Study - The PNCC Disaster Recovery Story (available upon request due to size of file)
Anthony Carppe, Canon New Zealand Ltd
View: Canon Video Conferencing (PDF 4.9MB)