Accessibility Options:
Association of Local Government Information Management

ALGIM Customer Experience Report

ALGIM Customer Experience Report

ALGIM undertakes a mystery shop exercise annually between April – September.

The exercise involves multiple phone calls made to councils between the hours of 8am – 5pm, on week days (i.e. from Monday to Friday).  Each council is asked a standard question and an assessment is made of the customer experience received.

Our top results out of all 78 New Zealand Local Authorities for 2017 were:

Ranking

Council

1st

Waipa District Council

2nd

Waimakariri  District Council

3rd

Whakatane District Council

4th

Horowhenua District Council

5th

Ruapehu District Council

6th

Tararua District Council

7th

Stratford District Council

8th

Environment Canterbury

9th

Nelson City Council

10th

Timaru District Council


The results are collated into a report which includes the overall trends of the exercise undertaken and also includes the feedback on the call made for the council who is ordering the report.

You should have your report results within six weeks.

If you are interested in ordering report please complete this online order form.

For more information please contact ALGIM at admin@algim.org.nz or to order the ALGIM Customer Service Experience Report please complete the order form.