You will find here a range of products and services available to support local authorities in delivering service excellence.
The ALGIM CS Toolkit is a web based resource providing a variety of tools and information for…
ALGIM Customer Experience Report
There are five modules in the ALGIM CS Toolkit and a customer service forum. The ALGIM CS Toolkit…
Benchmarking is a way to consistently measure your customer service performance against that of…
There are four surveying options available to gather service performance feedback from customers…
The ALGIM Mystery shop exercise involves ALGIM contacting a council through one or more service…
Other products include ‘ALGIM Customer First Impressions’ exercises, service improvement through…
The ALGIM Local Government Customer Service Toolkit and Customer Service Products Pricing
