The annual ALGIM Customer Service Symposium is now New Zealand's leading customer service event. It is designed for the sector by the sector, and aims to bring local government customer service practitioners together to face the challenge of higher customer expectations through multi-channel delivery mechanisms including online self service, social media, web, text, email and chat. For information on the Customer Service Symposium for this year (in its new format) view 2017 Spring Conference: Web & Digital and Customer Experience.
Managing the customer experience is how Local Government can achieve higher levels of customer satisfaction.
View highlights from the 2016 ALGIM Customer Service Symposium
View highlights from the 2015 ALGIM Customer Service Symposium
View highlights from the 2014 ALGIM Customer Service Symposium
View highlights from the 2013 ALGIM Customer Service Symposium
View highlights from the 2012 ALGIM Customer Service Symposium
View highlights from the 2011 ALGIM Customer Service Symposium
View highlights from the 2010 ALGIM Customer Service Symposium