The annual ALGIM Customer Service Symposium is the premier customer service event of the year. This year's Symposium was themed "Customer Service - it's amazing!" and was held at Te Papa in Wellington on 6-7 September 2010 and was hosted by Porirua City Council.
Symposium Highlights
Some of the programme highlights from the Symposium included:
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Nikki Fogden, Life's a Gym - Australia
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Kelly Brickley, Contact Centre Consultant
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Michael Meredith, Australian Teleservices Association
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Craig Dalli, Blacktown City Council - Australia
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Giles Potter, Great Outcomes Ltd
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Bridget Abernethy, New Zealand 2011 Office (Rugby World Cup)
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Numerous case studies from NZ councils
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Workshop from Projex Unlimited
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Awards, prizes and much more
Photos from the 2010 ALGIM Customer Service Symposium and the 2010 ALGIM Customer Service Symposium Awards Dinner have been loaded on to ALGIM’s Flickr account http://www.flickr.com/photos/algim/
2010 Presentations Available
View and access the 2010 Customer Service Symposium Presentations.
2010 ALGIM Customer Service Award
Congratulations to the following award winners:
Local Government Customer Service Representative of the Year
- Winner: Katarina Skipps, Auckland City Council
- Runner up: Tori Radich, New Plymouth District Council
Local Government Customer Service Manager of the Year
- Winner: Steve Merchant, Auckland City Council
- Runner up: Ashley Gore, Porirua City Council
Local Government Customer Service Team of the Year
- Winner: Contact Centre (Front of House) New Plymouth District Council
- Runner up: Horizons Regional Council
Individual Who Personifies Local Government Customer Service
- Winner: Ruth Beard, Wanganui District Council
- Runner up: Shirley Wensor, Auckland City Council
The Ultimate Local Government Customer Service Experience
- Winner: New Plymouth District Council