The annual ALGIM Customer Service Symposium is now New Zealands leading customer service event. It is designed for the sector by the sector, and aims to bring local government customer service practitioners together to face the challenge of higher customer expectations through multi-channel delivery mechanisms including online self service, social media, web, text, email and chat.
Managing the customer experience is how Local Government can achieve higher levels of customer satisfaction.
View highlights from the 2012 ALGIM Customer Service Symposium
View highlights from the 2011 ALGIM Customer Service Symposium
View highlights from the 2010 ALGIM Customer Service Symposium