This space will be populated post Spring Conference.
Day One - Monday, 18 September 2017
KEYNOTE: THINKING TOGETHER (PDF, 144.3 KB)
Linda Hutchings, Trainer/Speaker/Mentor
KEYNOTE: STOP BUILDING WEBSITES, START BUILDING DIGITAL SERVICES (coming soon)
Jack Madans, US Managing Director, OpenCities
OVERALL TRENDS OF 2017 WEB AUDIT (PDF, 1017.8 KB)
Marion Dowd, Information & Services Technology Manager, Western Bay of Plenty District Council
OVERALL TRENDS OF 2017 CUSTOMER SERVICE MYSTERY SHOP (PDF, 1.2 MB)
Mike Manson, CE, ALGIM
NORTHLAND REGIONAL COUNCIL - PEST CONTROL HUB (PDF, 1.21 MB)
Tracey Morris, Online Services Manager, Northland Regional Council
NELSON CITY COUNCIL (PDF, 2.43 MB)
Jane McLeod, Manager Customer and Information Services, Nelson City Council
WAIPA DISTRICT COUNCIL - HELPING PEOPLE TO HELP THEMSELVES (PDF, 596.1 KB)
Annabel Henderson Morrell, Digital Communication Specialist, Waipa District Council
MARLBOROUGH DISTRICT COUNCIL - MIGRATION OF MDC WEBSITE TO SPHERE CONTENT MANAGER (PDF, 3.45 MB)
Mandy Evans, Digital Services Manager & Nicole Macdonald, Designer & Services Officer, Marlborough District Council
CHRISTCHURCH CITY COUNCIL (PDF, 3.74 MB)
Daniel Ross, Training & Development Coordinator, Christchurch City Council
AUCKLAND TRANSPORT - BUILDING A NEW ENGINE ROOM (PDF, 931.9 KB)
Carol Knutson, Online Editor, Auckland Transport
HAURAKI DISTRICT COUNCIL - UPGRADE USING WORKPRESS AND THEMLER (PDF, 4.53 MB)
Jill Steadman Read, Web Administrator, Hauraki District Council
DUNEDIN CITY COUNCIL (PDF, 1.32 MB)
Jill Simson, Senior Customer Service Officer, Tanya Hopewell, Annabelle Weston & Katherine Graham, Customer Service Officers, Dunedin City Council
NORTHLAND REGIONAL COUNCIL - THE NEED FOR SPEED - FASTER ALERTS TO MULTIPLE CHANNELS (PDF, 999.8 KB)
Debbie Welsh, Online Services Manager, Northland Regional Council & Murray Soljak, Public Information Manager, Northland Civil Defence Emergency Management Group
CASE STUDY: DUNEDIN CITY COUNCIL ON SOCIAL MEDIA ENGAGEMENT (PDF, 6.06 MB)
Paul Hayton, Marketing Co-ordinator, DCC & Kelly Kinghorn, Customer Service Officer, DCC
DRIVING SERVICE EXCELLENCE DURING RAPID CHANGE (PDF, 123.8 KB)
Heidi Renata, Chief Energy Officer & Managing Director, INNOV8HQ
MARLBOROUGH DC - EMERGENCY RESPONSE BUILDING APP (ERBA) (PDF, 3.77 MB)
Mandy Evans, Digital Services Manager & Tarsha Williams, Digital Services Officer, Marlborough District Council
NORTHLAND REGIONAL COUNCIL - STORY HUNTERS - HARNESSING OUR HEROES (PDF, 1.91 MB)
Tracey Morris, Online Services Manager, Northland Regional Council
CASE STUDY ON DIGITAL ENGAGEMENT (PDF, 1.3 MB)
Dr Rebecca Rumbul, Head of Research, mySociety
CASE STUDY: NELSON CITY COUNCIL ON COMPLAINTS & CUSTOMER CARE TEAM (PDF, 1.81 MB)
Jane Mcleod, Manager Customer & Information Services, Nelson City Council
CASE STUDY: ARTIFICIAL INTELLIGENCE APPLIED TO THE WORKPLACE (PDF, 1.15 MB)
Trish Spiteri, Independent Consultant, Trish Spiteri Consulting
KEYNOTE: AI AND VR FOR CUSTOMER SERVICE AND ENGAGEMENT (PDF, 5.69 MB)
Justin Herman, Intragovernment Emerging Citizen Technology Program Office Lead (AI, VR & Social Tech), GSA US Government, Washington DC
Day Two - Tuesday, 19 September 2017
KEYNOTE: AMERICA'S CUP TECHNOLOGY DELIVERED FROM AN AWARD WINNING DUNEDIN COMPANY (coming soon)
Ian Taylor, Animation Research Ltd/Virtual Eye
KEYNOTE: BEYOND DIGITAL - WHAT'S NEXT? (PDF, 9.42 MB)
Dave Wild, Futurist
GOOGLE - DIGITAL EXPERIENCE IN THE AGE OF CLOUD (PDF, 6.02 MB)
Scott Thomson, Customer Solutions & Innovation, Buy-Side & Data Platforms, Google, Asia Pacific
HOT TOPIC SESSIONS (PDF, 164.9 KB)
LAB+: AN EXPERIMENT IN MASHABLE GOVERNMENT (coming soon)
Pia Waugh, Service Integration Lead, DIA
CASE STUDY: CREATING A BUZZ AROUND CUSTOMER EXPERIENCE IMPROVEMENT (PDF, 1.94 MB)
Wendy Filip, Principal Engagement Specialist, Auckland Council & Ben Parsons, Managing Director, Buzz Channel
CASE STUDY: WEB & DIGITAL SERVICES: BRINGING IT ALL TOGETHER: MARLBOROUGH DISTRICT COUNCIL (no slides)
Mandy Evans, Digital Services Manager, Marlborough DC & Andrew Leusink, Business Development Manager, Datacom
CASE STUDY: SERVICE DESIGN (PDF, 10.51 MB)
Peter McHannigan, Strategist & Service Designer, Cucumber
CASE STUDY: HOW THE NUMBERS TELL A STORY (coming soon)
Trudie Hurst, Group manager, Customer Support & Tim Morton, Business Test Analyst, Southland District Council
CASE STUDY: DUNEDIN THE GIGATOWN EXPERIENCE (PDF, 1.6 MB)
John Gallaher, Investment Professional & Company Director, Forsyth Barr (Chairman Digital Community Trust)
WORKSHOP: HAVE WE LOST OUT WAY? - PUTTING CONVERSATION BACK INTO THE DIGITALISED WORKPLACE (PDF, 4.83 MB)
Callum McKirdy, CallumMcKirdy.com
CASE STUDY: THE MYSTERIOUS CASE OF PARKINSONIAN DEMAND AND THE UNDEFINED MANDATE (coming soon)
Matt Lane, Digital Manager, Wellington City Council
CASE STUDY: DCC WITH ROCKETWERKZ - RISE OF VIRTUAL REALITY AND GAMING TECHNOLOGIES (PDF, 487.1 KB)
Dean Hall, CEO, Rocketwerkz
CASE STUDY: INTRANETS - BUILDING, REBUILDING, DESTROYING, REBUILDING - CHRISTCHURCH CITY COUNCIL (PDF, 67.1 KB)
Regan Fielding, Digital Channel Manager, Christchurch City Council
KEYNOTE: TRANSACTIONS TO INTERACTIONS - BUILDING A CUSTOMER ENGAGEMENT APPROACH (PDF, 8.81 MB)
Leanne Hartill, Manager Neighbourhood Development, City of Melville, Western Australia