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ALGIM Spring Conference - Web & Digital & Customer Experience

Dunedin Centre, Dunedin
17 September 2017, 1:00 p.m. – 19 September 2017, 3:00 p.m.

About ALGIM Spring Conference

The 2017 Spring Conference will be held 17th - 19th September 2017 at Dunedin Centre, Dunedin.

This new event joins together ALGIM's two most popular Symposiums - Web & Digital and Customer Experience (previously Customer Service). Offering professional development, world class international speakers, workshops and networking, this will be the premier event for anyone in these fields, and will bring together practitioners from across all New Zealand's Councils. 

The theme for this year’s event is Customer Service Transformation in the Digital Era.

We have an amazing line up of speakers including:

-  Justin Herman, Program Lead for AI, VR and Social Tech for the US Government

-  Linda Hutchings who will challenge our thinking about the future

-  Jack Madans from OpenCities on how you can transform your website into a customer experience platform that will rival the consumer web. 

-  Ian Taylor from Animation Research – the company behind the amazing technology of the
    America's Cup

-  Dave Wild a Futurist who will take us beyond digital

-  Callum McKirdy who will lead a workshop on reconnecting with staff for a better
    experience in the digitised workplace

-   Plus over 20 case studies and the options to choose a site visit to local customer service
    and web & digital organisations

If you're interested in more information on this event, see the ALGIM Spring Conference programme or check out our flyer (PDF, 1.38 MB) that gives you a good overview of what you'll take from this conference.

A big thanks to our sponsors:

ReadSpeaker logo          Monsido logo






Parking and transport

Conference enquiries



There a variety of registration options available. Whether you're a delegate wanting to attend, or an exhibitor who would like to have a stand at the conference, check out our registration fees (PDF, 477.6 KB).


Delegate registrations are now open.  Have you got your Purchase Order number ready? An invoice will be emailed to you. Please forward the invoice to your Accounts Department for payment.  If for any reason you need to amend your registration, please contact

Register now button



We have a number of options available for companies wishing to build their brand with their target audience. These options are available in our corporate prospectus. If you would like to book a place at the Spring Conference, please email Jordan Dempster, Communications and Marketing Manager (PDF, 1.73 MB).


2017  ALGIM Spring Conference Awards

Nominations for the ALGIM Web & Digital Awards and Customer Experience Awards are now open, and we welcome your entries. These awards recognise and celebrate best practice in web and digital and customer service respectively amongst New Zealand Local Authorities.  They aim to encourage Local Government to be innovative, service-focused and recognised in supporting their organisation and communities of interest. 



You can book accommodation directly with Scenic Hotel Southern Cross Dunedin or with Kingsgate Hotel Dunedin  and enjoy the rates they have arranged for our event.

To book accommodation at Scenic Hotel Southern Cross, please contact the hotel directly and use the booking code ALGIM. The phone numbers are 03 477 0752, or 0800 696 963.


To book accommodation at Kingsgate Hotel Dunedin, please contact Tracy Keightley directly and use the booking code ALGIM. Her contact details are or 03 479 3080.

We advise delegates to book early as there are a limited number of rooms at the arranged prices.




While you are in Dunedin, take the opportunity to be shown around the city by an expert local guide. Take in the heritage buildings, see penguins in their habitat, walk on the sandy beaches and much more. Just mention you are an ALGIM Conference Delegate to receive the special rate.  To take up the special tours we have negotiated, please see these outlined in this document ALGIM Tourworks Information (PDF, 220.7 KB)

Dunedin Tours For Small Groups » Tourworks

View our small group tours in and around Dunedin. We are locals, and love showing visitors the best of our area, and locals secrets and stories. 


There is no dedicated visitor car park at the venue. Pay & display car parks are available in the octagon and in surrounding streets.

Located in close proximity to the Dunedin Centre is a secure covered Wilson car park complex. This facility provides casual parking, including early bird parking. Fees listed below.

Wilsons Parking

Upper Moray Place

Monday – Friday

Casual fees $2.50 per hour

Early Bird

In before 10am and exit between 1-7pm, $9.50 flat rate

Dunedin City Council

Corner of Filleul Street and Moray Place

Monday – Friday (9am – 6pm)

$2.00 per hour

Saturday (9am – 6pm)

$1.00 per hour



Shuttle: Airport Shuttles Dunedin – 0800 477 800 | Kiwi Shuttles – 0800 365 494 | Super Shuttle - 0800 SHUTTLE (748885)

Cost: Approx. $20.00/passenger (shared shuttle prices available)

We recommend that delegates ring the Shuttle firms and book in advance.

Taxi: There will be taxis available from the airport taxi stand.

Cost approx $95 / Time: approx 30 min

Bus:  Intercity 
Cost: Approx $30 (40 min journey)

PLEASE NOTE: It is the responsibility of attendees to organise their own airport transfers and payment.



Are located on Princes & George streets, parallel to the Dunedin Centre building.

A taxi stand is located in the Octagon, if you need a taxi service arranged please communicate with your Event Coordinator.


Conference Enquiries

Event enquiries can be directed to:

  • ALGIM Programme Coordinator via email - for event enquiries
  • ALGIM Communications & Marketing Manager via - for exhibition and sponsorship enquiries
  • ALGIM Administration Coordinator via - for registration and account enquiries