This award aims to recognise individuals who are top performers in their front line or contact centre roles as a customer service representative.
The individual will provide outstanding customer service in their role, meet their performance targets, and be an exemplary team player as part of a group providing customer service.
In all councils there are dedicated customer service staff who make a good impression within a few seconds of any interaction, and deserve to be recognised as a front door for a local authority.
Award Criteria / Required Information
- The nominator needs to explain in 500 - 700 words (bullet points accepted) why the nominee should be considered for the Customer Service Representative of the Year Award. Refer to the ‘Assessment Guide’ section below for guidance on the three key areas your nomination should address.
- Nominees for the Customer Service Representative of the Year Award need to be an employee of a local authority throughout the entire duration of the award process, including the time of the 2012 ALGIM Customer Service Symposium.
- Attach any additional material, media and references that help to provide a clear understanding of your nomination. ALGIM asks that you consider the size of any such supplementary information when you submit your nomination.
- The judging panel’s decision is final.
Nominations for the Customer Service Representative of the Year Award will be assessed on the following key areas:
Provide a brief outline of the customer service challenges facing the nominee’s Council.
Describe what achievements the nominee has made within their respective field of customer service.
State how the nominee’s actions have benefited their Council and their customers.
2012 ALGIM Customer Service Awards - Guidelines and Information (PDF, 1.96 MB)
2012 ALGIM Customer Service Representative of the Year Award - Nomination Form (DOC, 140.5 KB)