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Association of Local Government Information Management

Local Government Customer Service Team of the Year

This award recognises outstanding teams who provide high quality customer service through the delivery of the outcomes sought by their organisation.

This award was established in 2010 and provides the opportunity for teams – either call centres or front of house – to enter and demonstrate the difference the team has made to the organisation and its customers. 

Award Criteria / Required Information

  1. The nominator needs to explain in 500 - 700 words (bullet points accepted) why their team should be considered for the Customer Service Team of the Year Award. Refer to the ‘Assessment Guide’ section below for guidance on the three key areas your nomination should address.
  2. Email any additional material, media and references that help to provide a clear understanding of your nomination. ALGIM asks that you consider the size of any such supplementary information when you submit your nomination.
  3. The judging panel’s decision is final. 

Assessment Guide

Nominations for the Customer Service Team of the Year Award will be assessed on the following key areas:

Provide a brief outline of the customer service challenges facing the team’s Council.

Describe what achievements the team has made within customer service at their Council.

State how the team’s actions have benefited their Council and their customers.

Award Documentation 

Please complete this form to enter, please refer to the guidelines and information (PDF, 270 KB)on how to complete.


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