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Association of Local Government Information Management

Leader of Local Government Service Delivery Excellence

This award aims to recognise leaders in your organisation who have leadership components or responsibilities within their role, but are not members of the customer service team. This individual demonstrates outstanding leadership abilities, enhancing team performance and leading service delivery excellence.

 This leader will provide outstanding customer service in their role, meet their performance targets, and be an exemplary team player.


Nominations for the Leader of Local Government Service Delivery Excellence will be assessed on the following key criteria:


Provide a brief outline of the customer service and leadership challenges facing the nominee. 



Explain what attributes, achievements, leadership skills, initiatives, attitude etc. the nominee has demonstrated in the last 12 months, to enhance the customer experience and lead service excellence organisationally. 


State how the nominee’s actions have benefited their team, council and their customers. 


Award Documentation 

Please complete the online entry form.


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